Terms of service

FREEZBONE WHOLESALE TERMS OF USE

Last updated: September 12, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 15 CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND MASS-ARBITRATION PROCEDURES THAT AFFECT YOUR LEGAL RIGHTS. SECTION 9 CONTAINS IMPORTANT SAFETY INFORMATION, AN ASSUMPTION OF RISK, AND A RELEASE REGARDING PRODUCTS USED BY ANIMALS. SECTION 8: ALL WHOLESALE SALES ARE FINAL, EXCEPT THAT PRODUCTS THAT ARRIVE DAMAGED ARE EXCHANGED FREE OF CHARGE.

1. Who we are; what these Terms cover. These Terms of Use ("Terms") are a binding agreement between you and Freezbone, Inc., a Florida corporation with its principal place of business at 801 Shotgun Rd, Sunrise, FL 33326 ("Freezbone," "we," "us"). They govern your access to and use of freezbonewholesale.com and any related pages, subdomains, and mobile-optimized versions we operate (together, the "Site"), and every purchase you make through the Site. The Site is for business customers buying Freezbone products for resale. Our Privacy Policy, Shipping Policy, and Return Policy are part of these Terms. Our SMS Messaging Terms govern only our text-message program and are a separate agreement.

2. Acceptance. By using the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Site. You must be at least 18 years old, or the age of majority where you live, to place an order.

3. Changes. We may update these Terms. The "Last updated" date at the top shows the current version. Changes apply to orders placed and Site use occurring after the change is posted. We will keep prior versions on request. Your continued use after a change means you accept it.

4. Products, descriptions, and availability. We try to describe our products and their sizing accurately, but we do not warrant that descriptions, colors, weights, or size guides are error-free. We may limit quantities, discontinue products, or refuse or cancel any order, including after confirmation, if we suspect fraud or error. Prices and promotions may change without notice. If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full.

5. Orders and payment. Your order is an offer to buy. We accept it when we ship. You authorize us and our payment processor (Shopify Payments, PayPal, Shop Pay, and similar) to charge your chosen payment method for the total shown at checkout, including taxes and shipping. You represent that you are authorized to use the payment method.

6. Discounts, free gifts, and automatic offers. Promotional pricing, volume discounts, free-gift thresholds, and gift-with-purchase items are offered at our discretion, may change or end at any time, and are subject to availability. Free items have no cash value, are not eligible for exchange, and may be substituted. If an order that earned a free item is partly returned so that it no longer meets the threshold, we may deduct the value of the free item from the refund or credit.

7. Wholesale orders. Orders must meet the minimum order amount shown on the Site. Wholesale prices, the minimum order amount, and volume discounts are shown on the Site and may change at any time without notice. You may resell products you buy through the Site.

8. Shipping, risk of loss, and final sale.
Shipping terms are in our Shipping Policy. Title and risk of loss pass to you when we hand the package to the carrier. All sales are final. We do not accept returns and do not offer refunds, store credit, or exchanges, except that if a product arrives damaged we will exchange it free of charge as described in our Return Policy. The Return Policy at freezbonewholesale.com/policies/refund-policy sets out the details and is part of these Terms.

9. PET SAFETY, INTENDED USE, ASSUMPTION OF RISK, AND RELEASE.
READ THIS SECTION CAREFULLY. IT LIMITS OUR LIABILITY FOR HARM TO YOUR ANIMAL.
(a) What our products are. Freezbone products are chew toys, lick mats, slow feeders, and enrichment items made of natural rubber or silicone, and refills, treats, and supplements that animals eat. They are made for the supervised play, feeding, and enrichment of dogs and cats. Rubber and silicone wear with use, and a determined animal can damage, tear, or swallow pieces of any product. No product is indestructible, and we make no claim that any product is chew-proof, swallow-proof, or safe without supervision.
(b) Your duties. You agree that you, not Freezbone, are responsible for how a product is used, and that you will: (1) supervise your animal at all times while it uses any product and take the product away when you cannot; (2) inspect every product before each use and permanently discard it at the first sign of cracks, tears, deep bite marks, or missing pieces; (3) choose a size that cannot fit entirely in your animal's mouth or be swallowed, using our size guide, and size up when in doubt; (4) never leave a product with an unattended animal, in a crate, or overnight; (5) introduce new foods, refills, treats, and supplements gradually, follow the serving directions on the label, and stop use if your animal shows any adverse reaction; (6) not give any product to an animal with a known allergy to a listed ingredient, or to an animal that has previously swallowed pieces of toys; (7) allow frozen products to soften for a few minutes before giving them to puppies, seniors, or animals with dental issues; (8) keep products away from children under 3 and never use them as human toys or food; and (9) read all warnings, labels, and instructions supplied with the product and on the Site before use.
(c) Veterinary advice. Our products and content are not veterinary advice. Supplements are not intended to diagnose, treat, cure, or prevent any disease. Consult your veterinarian before use if your animal is under six months old, pregnant or nursing, has any medical condition or dental issue, takes medication, or is a heavy or aggressive chewer, and see a veterinarian immediately if your animal swallows any part of a product or shows signs of choking, vomiting, lethargy, or distress.
(d) ASSUMPTION OF RISK. YOU ACKNOWLEDGE THAT THE USE OF ANY CHEW, TOY, FEEDER, TREAT, OR SUPPLEMENT BY AN ANIMAL CARRIES INHERENT RISKS THAT CANNOT BE ELIMINATED, INCLUDING BUT NOT LIMITED TO CHOKING, INGESTION OF PIECES, INTESTINAL BLOCKAGE OR PERFORATION, DENTAL FRACTURE OR INJURY, ALLERGIC REACTION, DIGESTIVE UPSET, ILLNESS, INJURY, AND DEATH, AND THE VETERINARY, EMERGENCY, AND OTHER COSTS THAT FOLLOW. YOU KNOWINGLY, VOLUNTARILY, AND FREELY ASSUME ALL SUCH RISKS, WHETHER OR NOT LISTED HERE, WHETHER KNOWN OR UNKNOWN, AND WHETHER ARISING FROM THE NATURE OF THE PRODUCT, THE BEHAVIOR OF YOUR ANIMAL, OR YOUR USE OF THE PRODUCT.
(e) RELEASE AND COVENANT NOT TO SUE. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU, FOR YOURSELF AND ANYONE CLAIMING THROUGH YOU, RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE FREEZBONE, INC. AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SUPPLIERS, MANUFACTURERS, AND AGENTS FROM AND FOR ANY CLAIM, DEMAND, LOSS, LIABILITY, OR EXPENSE OF ANY KIND ARISING FROM OR RELATED TO INJURY, ILLNESS, OR DEATH OF AN ANIMAL, OR DAMAGE TO PROPERTY, IN CONNECTION WITH ANY PRODUCT, INCLUDING CLAIMS BASED ON NEGLIGENCE, STRICT LIABILITY, BREACH OF WARRANTY, OR ANY OTHER THEORY, EXCEPT AS STATED IN SUBSECTION (h).
(f) Indemnity. You will defend, indemnify, and hold Freezbone and the persons listed in (e) harmless from any third-party claim, including claims by other owners, handlers, veterinarians, or guests, and related costs and reasonable attorneys' fees, arising from your use of a product in a way that breaches this Section, your failure to supervise, or your gift or resale of a product to another person.
(g) Exclusive remedy for product problems. If a product is defective or otherwise not as described, your sole and exclusive remedy, to the fullest extent permitted by law, is the free exchange of damaged products described in Section 8 and our Return Policy.
(h) What this Section does not do. Nothing in this Section excludes or limits liability that cannot be excluded or limited under applicable law, including liability for a manufacturing defect that makes a product unreasonably dangerous when used as directed and supervised, for our gross negligence or willful misconduct, or for death or personal injury to a human caused by our negligence. In those cases our liability is limited to the fullest extent the law allows, including by Section 14.
(i) Acknowledgment. By purchasing or using any product you confirm that you have read this Section, understand it, are the owner or authorized caretaker of the animal, and agree to it on your own behalf and on behalf of anyone who uses the product with your permission.

10. Accounts and security. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us right away at team@freezbone.com if you suspect unauthorized use.

11. Reviews, photos, and other content you send us. When you post a review, comment, photo, or video on the Site or tag us on social media in a way that invites reposting, you give Freezbone a worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, edit, and display that content for marketing and operating our business, and you waive any right to inspect or approve such use. You confirm you own the content, that any people in it have consented, and that it is not misleading. We may remove any content at our discretion. Reviews collected through our review platform may be moderated for authenticity; we do not remove reviews solely because they are negative.

12. Our intellectual property. The Site, its design, text, images, videos, product designs, logos, and the FreezBone®, FreezBall™ and related names are owned by or licensed to Freezbone and protected by copyright, trademark, and design laws. You may use the Site for personal shopping only. No scraping, framing, or use of our content or marks without written permission.

13. Prohibited conduct. Do not: use the Site for anything unlawful; interfere with its operation or security; use bots or automated tools to place orders or harvest data; resell products bought through consumer promotions without authorization; impersonate anyone; or submit false information.

14. Disclaimers and limitation of liability.
(a) THE SITE IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMITTED BY LAW, FREEZBONE DISCLAIMS ALL WARRANTIES NOT EXPRESSLY STATED IN THESE TERMS OR ON A PRODUCT LABEL, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
(b) TO THE FULLEST EXTENT PERMITTED BY LAW, FREEZBONE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, ARISING FROM THE SITE OR ANY PRODUCT.
(c) TO THE FULLEST EXTENT PERMITTED BY LAW, FREEZBONE'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SITE OR AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THE CLAIM.
(d) Some states do not allow certain limitations; in those states our liability is limited to the greatest extent the law allows. Nothing in these Terms excludes liability for our gross negligence, willful misconduct, or fraud, or for death or personal injury to a human caused by our negligence.

15. DISPUTE RESOLUTION: BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND FREEZBONE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION, WAIVES JURY TRIALS AND CLASS ACTIONS, AND LIMITS THE WAYS YOU CAN SEEK RELIEF. YOU CAN OPT OUT UNDER SUBSECTION (k).
(a) Mandatory informal resolution first. Before either of us starts an arbitration or any court action, we must try to resolve the dispute informally. The party with the dispute must send the other a written, individualized notice ("Notice of Dispute"). Your Notice must be sent to team@freezbone.com and to Freezbone, Inc., 801 Shotgun Rd, Sunrise, FL 33326, Attn: Legal, and must include: your full name, mailing address, and the email address and phone number used on your order; the order number(s) involved; a detailed description of the dispute; the specific relief you seek; and your personal signature (an electronic signature is fine, but it must be yours, not only your lawyer's). Freezbone will send its Notice to the email address on your order. Within 60 days after a complete Notice is received, you and Freezbone will confer in good faith, and either party may require an individualized telephone or video conference that you (and, if you have one, your lawyer) and a Freezbone representative attend personally. Lawyers may not satisfy this requirement on a client's behalf. All applicable limitation periods and fee deadlines are tolled while this process is ongoing. Completing this process is a condition precedent to arbitration or litigation, and a court may enjoin the filing or prosecution of any arbitration or lawsuit started without it.
(b) Agreement to arbitrate. Except as stated in (h), any dispute, claim, or controversy between you and Freezbone (or Freezbone's affiliates, officers, directors, employees, contractors, suppliers, manufacturers, agents, and service providers, each an intended third-party beneficiary of this Section) arising out of or relating to these Terms, prior versions of these Terms, the Site, your use of the Site, our marketing, the collection, recording, use, or sharing of information about you (including any claim under the California Invasion of Privacy Act, the Florida Security of Communications Act, the Telephone Consumer Protection Act, the California Consumer Privacy Act, and any other wiretap, biometric, privacy, consumer protection, or unfair competition law), any product, any order, or the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claim arose before or after you agreed to these Terms, will be resolved by binding individual arbitration and not in court.
(c) Delegation. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including whether any claim is subject to arbitration, whether the informal-resolution requirement was satisfied, and any claim that all or part of these Terms is void or voidable, except that only a court may decide disputes about the enforceability of the class action waiver in (e) and the mass-arbitration procedures in (g).
(d) Rules, forum, and remedies. The Federal Arbitration Act governs this Section. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, before a single neutral arbitrator. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Section, the parties will select another national arbitration provider, and if they cannot agree, a court in Broward County, Florida will appoint one. Any in-person hearing will take place in Broward County, Florida, unless the arbitrator finds that this would impose an undue burden on you, in which case it may be held in your county of residence or by video. Claims of $10,000 or less will be decided on documents alone unless the arbitrator decides a hearing is needed or you request one. Fees are allocated under the AAA Consumer Arbitration Rules. The arbitrator must follow these Terms and applicable law, may award only individual relief, may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim, and must issue a reasoned written decision. If the arbitrator finds that a claim, counterclaim, or defense was frivolous or brought for an improper purpose under the standard of Federal Rule of Civil Procedure 11(b), the arbitrator may award the other party its reasonable attorneys' fees and costs. Judgment on the award may be entered in any court with jurisdiction.
(e) CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, AND JURY TRIAL WAIVER. YOU AND FREEZBONE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO BRING, JOIN, OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, CONSOLIDATED ACTION, MASS ACTION, OR REPRESENTATIVE ACTION OR PROCEEDING (INCLUDING ANY PRIVATE ATTORNEY GENERAL ACTION, TO THE FULLEST EXTENT PERMITTED BY LAW). THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF DIFFERENT PEOPLE OR PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, AND MAY NOT AWARD RELIEF TO OR AGAINST ANYONE WHO IS NOT A PARTY. If a court decides that applicable law prevents enforcement of any part of this waiver as to a particular claim for relief (for example, a claim for public injunctive relief), then that claim, and only that claim, will be severed from the arbitration and stayed in court until all arbitrable claims between you and Freezbone have been finally resolved in arbitration; the rest of this Section remains fully in force.
(f) Individual filings only. Each arbitration demand must be filed individually, on behalf of one person, with individualized facts and a copy of that person's completed Notice of Dispute. Demands filed jointly, in batches, or with copied-and-pasted allegations that do not describe the individual claimant's own experience do not satisfy this Section and will not be deemed filed until corrected.
(g) Mass arbitration procedures. If 25 or more Notices of Dispute or arbitration demands raising similar claims are asserted against Freezbone by or with the assistance of the same law firm, group of law firms, or coordinated counsel or organization, within a 180-day period ("Mass Filing"), the following applies notwithstanding anything else in these Terms or the AAA rules: (1) counsel for the claimants and for Freezbone must each certify in writing that each claimant personally reviewed and approved his or her demand and completed the informal-resolution process in (a); (2) the claims will be administered in staged batches: each side will select 10 demands (20 total) to be filed and resolved first as bellwether arbitrations before separate arbitrators, and no other demands may be filed, and no filing or arbitrator fees for them are due, while a stage is pending; (3) after each stage concludes, the parties will participate in a single global mediation for 60 days, with the mediator's fee split evenly; (4) if the claims are not resolved, the next stage of 20 demands (10 selected by each side) proceeds, and this process repeats until all claims are resolved; (5) all applicable limitation periods are tolled for claims held in the queue from the date a complete Notice of Dispute is received; (6) a claimant may withdraw a claim from the queue and file it in small claims court under (h); and (7) either party may ask a court in Broward County, Florida to enforce this subsection, including by enjoining the mass filing or administration of demands in violation of it. These procedures are a material part of this agreement; if a court finds them unenforceable as to a Mass Filing, the arbitration agreement in (b) will not apply to that Mass Filing and those claims must be brought in court under Section 16, still subject to the class action and jury waiver in (e) to the fullest extent permitted by law.
(h) Exceptions. Either party may bring an individual claim in small claims court in Broward County, Florida, or in your county of residence, if the claim qualifies and remains there as an individual, non-representative claim; if it is removed, transferred, or appealed to a court of general jurisdiction, the right to arbitrate is restored. Either party may seek a court order to prevent infringement or misuse of intellectual property or the Site's security. Nothing here prevents you from reporting a concern to, or participating in an investigation by, a government agency.
(i) Confidentiality. To the fullest extent permitted by law, the parties will keep the existence, content, and result of any arbitration confidential, except as needed to enforce an award, to comply with law, or to pursue rights under these Terms.
(j) Changes to this Section. If Freezbone changes this Section after the date you first accepted these Terms (or accepted a later change), you may reject the change by sending written notice within 30 days to the addresses in (a); if you do, the version of this Section you last accepted governs any dispute. Changes do not apply to a dispute for which a complete Notice of Dispute was received before the change.
(k) 30-day right to opt out. You may opt out of this arbitration agreement by emailing team@freezbone.com within 30 days after you first accept these Terms or first place an order after this version is posted, with the subject line "Arbitration Opt-Out" and your name and the email address used on your order. Opting out does not affect any other part of these Terms, including the one-year limitation in Section 17 and the venue clause in Section 16.
(l) Survival and severability. This Section survives termination of these Terms, your account, and any purchase. Except as stated in (e) and (g), if any part of this Section is found unenforceable, that part will be severed and the rest enforced.

16. Governing law and venue. Florida law governs these Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 15. For any matter not subject to arbitration, you and Freezbone consent to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida, and waive any objection to venue there.

17. Time limit to bring claims. To the extent permitted by law, any claim arising out of or relating to the Site, these Terms, or an order must be filed within one (1) year after the claim arose, or it is permanently barred. Where applicable law does not allow a shortened period, the shortest period the law allows applies.

18. Indemnity. You agree to defend and indemnify Freezbone and its officers, directors, employees, and agents from claims, damages, and reasonable attorneys' fees arising from your breach of these Terms, your misuse of the Site or products, or content you submit.

19. Texts, emails, and communications. By providing your phone number and opting in, you agree to receive texts under our separate SMS Messaging Terms (freezbone.com/pages/sms-terms), which include consent, frequency, and opt-out instructions (reply STOP). Message and data rates may apply. Transactional emails about your order are part of the service; marketing emails include an unsubscribe link.

20. Third-party links and apps. The Site may link to or embed third-party services (payment providers, review platforms, video players, social media). Their terms and privacy practices govern your use of them. We are not responsible for third-party content.

21. Accessibility. We aim to make the Site usable by everyone. If you have difficulty using any part of the Site, contact team@freezbone.com and we will help you complete your purchase and work to fix the issue.

22. General. These Terms, together with the policies referenced in Section 1, are the entire agreement between you and Freezbone about the Site and your orders. If any provision is unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor or affiliate. Notices to you may be sent to the email on your account or order. Notices to us go to team@freezbone.com and 801 Shotgun Rd, Sunrise, FL 33326, Attn: Legal.

23. Contact. Freezbone, Inc. · 801 Shotgun Rd, Sunrise, FL 33326 · team@freezbone.com · text (833) 272-6080