Frequently Asked Question

FreezBones are made using 100% natural rubber. The material is biodegradable and non-toxic so you can feel good about giving your pet these refillable bone treats!

Our treat refills are made from 100% real meat!

Beef

Beef, Beef liver, Chicken Liver, Water, Starch, Xanthan Gum, Tea Polyphenols, Carrageenan, Vitamin A, Vitamin B2, Niacin, Vitamin D3,
Isomaltooligosaccharide, D-Pantothenic Acid, D-Sodium Erythorbate

Duck

Duck, Chicken Liver, Water, Starch, Xanthan Gum, Tea Polyphenols, Carrageenan, Vitamin A, Vitamin B2, Niacin, Vitamin D3, Isomaltooligosaccharide, D-Pantothenic Acid, D-Sodium Erythorbate

Chicken

Chicken, Chicken Liver, Water, Starch, Xanthan Gum, Tea Polyphenols, Carrageenan,
Vitamin A, Vitamin B2, Niacin, Vitamin D3, Isomaltooligosaccharide, D-Pantothenic Acid, D-Sodium Erythorbate

Liver

Chicken Liver, Water, Starch, Xanthan Gum, Tea Polyphenols, Carrageenan, Vitamin A, Vitamin B2, Niacin, Vitamin D3, Isomaltooligosaccharide, D-Pantothenic Acid, D-Sodium Erythorbate

Roasted Peanut, Roasted Pumpkin Seeds, Cinnamon, Honey, E211

Each 45 grams meat filler is 25 calories

 Each 45 grams peanut butter is 195 calories 

FreezBones are intended for supplemental feeding. This product may be fed daily along with a complete and balanced dog food diet. Feed up to 1 pouch per day for an average-sized adult dog

Yes, FreezBone is dishwasher-safe. Just toss it In the dishwasher and it is ready for its next use!

If you are in need of some "me time" and want to ensure that your furry companion isn't driving you up the wall, the Freezbone is the perfect solution for you. This versatile toy is highly recommended for dogs who require mental stimulation, relaxation, and enrichment. With the Freezbone, you can relax and enjoy some peace of mind knowing that your dog is happy and entertained.

1. To place an order, make sure you are logged in to your Freezbone account or create a new account. At checkout, you can also choose to place an order as a guest if you prefer not to create an account.

2. Click “Shop now” to see our products. Click on a product to see more details.

3. To add the product to your cart, click on the orange button that says “Add to Cart.”

4. After you add something to your cart, you can keep shopping or check out. To check out, click on the cart button on the upper right of your screen.

5. On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S.

6. Select your payment method. Before you place your order, review the items in your cart.

7. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the button that says “Place Order.” We’ll send you an email confirming your order.

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Coupon Code.” Then, click the button that says “Apply.” All promotion codes can only be used once. Check Freezbone’s terms and conditions found on the email or mailer you received.

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.

Yes, we are pleased to offer worldwide shipping for our products. Whether you are looking to have your items delivered to P.O. boxes, APO/FPO addresses, or any international location, we've got you covered. Our goal is to make our products accessible to customers around the globe.

The ability to ship our treat fillers internationally varies depending on the destination country's specific import regulations. For instance, Canada currently does not accept treat refills due to its import restrictions. However, in Europe, the acceptance of such products can differ from country to country.

We recommend that you check with your local shipping carrier or customs office to understand the specific import rules for your location. It's important to confirm whether these items are permissible in your country before placing an order.

On a related note, all of our refillable bones are made from 100% natural rubber and are accepted worldwide. 

For further assistance or specific queries regarding international shipping, please feel free to contact us directly.

In the USA - Orders above $45 will ship FREE with USPS, UPS Ground Or DHL.

Canada Shipments - Orders above $75 will ship free with DHL international. Reffilable treats can not ship to Canada.

International Orders - Orders above $109 will ship free with DHL international.

You can send a text messege to one of our devoted customer service reps at (833) 272-6080 between 9 AM to 5 PM EST. You can also email team@freezbone.com and we'll get back to you ASAP.

We're available Monday to Friday, 9 AM -5 PM EST.

When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address, and Click “Notify Me” to sign up. We’ll send one email notification for each item that’s back in stock.

NOTE: Signing up for notifications doesn’t reserve or guarantee item availability.