Refund policy

FREEZBONE WHOLESALE RETURN POLICY

Last updated: September 12, 2026

All wholesale sales are final. Wholesale orders are priced for resale, so we do not accept returns and do not offer refunds, store credit, or exchanges once an order has shipped.

The one exception: products that arrive damaged.
If any product in your order arrives damaged, we will exchange it free of charge. You pay nothing for the replacement or its shipping.

How to request an exchange
1. Email team@freezbone.com within 7 days of delivery with your order number, the damaged products and quantities, and photos of the damage and of the shipping box.
2. We review your request and reply within 2 business days.
3. Once approved, we ship replacement units of the same product at no cost to you. If we need the damaged units back, we will send you a prepaid return label. If the same product is out of stock, you can choose another product of equal wholesale value.

What does not qualify
Products ordered by mistake or no longer needed; unsold inventory; damage that happens after delivery, including during storage, display, or handling; normal wear from use by animals; and requests made more than 7 days after delivery.

Your customers
Returns from your own customers are handled under your store's policies. This policy covers orders placed with Freezbone Wholesale only.

Contact
Freezbone, Inc. · 801 Shotgun Rd, Sunrise, FL 33326 · team@freezbone.com · text (833) 272-6080